Terms and Conditions

We guarantee the very best quality for every item we sell, if you feel that these goods are below the standard you would expect you must contact us. You can do this in writing via the Contact Us section of the website or by email at hello@mucca.co.uk.

 

All complaints will be reviewed and we endeavour to respond to you within 24 hours. 

Returns and refunds policy.

 

We are unable to accept returns, if you are unsatisfied with your purchase, we may offer to send you a voucher to the value of the goods that have fallen short of your expectations, we aim to offer this within 3 working days of a complaint being received.

 

On occasion, we may offer a full or partial refund. We may also request the return of the goods for inspection. Cost of returns will not be paid unless previously agreed.